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Description
The RamSan-400 is the storage appliance built for speed. Its data storage is based on fast DDR RAM media instead of mechanical rotating drives. With a memory bus architecture similar to high performance servers, the RamSan-400 has the extra bandwidth (3 GB/sec) needed for heavy operations. Its low latency allows support for dozens of servers immediately without any performance degradation. Low latency has two advantages: it provides users with 100x faster response times and allows 100x more users to access the same volume. The RamSan-400 supports 2-8 4-Gb Fibre Channel ports operating at full speed. The RamSan-400 provides an incredible performance improvement over the best disks.
RamSan-400 highlights:
Typical Storage Hierarchy
As computer performance increases faster than rotational disk performance, the traditional, two-level storage hierarchy scheme needs a new performance level. The high-performance RamSan-400 fills this need by allowing users to implement a three level storage hierarchy. Even under heavy load conditions, the RamSan-400's I/O power and bandwidth make it possible for all of your computers to have immediate access to highly active data files simultaneously
Installation and Management
The RamSan-400 is as easy to install as a disk drive. In its simplest configuration, it provides a direct link to one server through a host bus adapter (HBA). In its expanded configuration, it can be linked through Fibre Channel switches to hundreds of servers or workstations via SANs. Basic management operations, including manual shutdown and any alerts, are available from the front panel screen. Full monitoring and configuration capabilities are available over any browser via a protected Java applet. The RamSan-400 is fully SNMP compatible.
Highly Reliable Storage
With any storage device, reliability is a primary concern. The RamSan-400 is designed to offer superior reliability to other solid state disks and RAID devices. Its standard features include: chipkill-protected RAM, hot swap power supplies, failover Fibre Channel ports, SNMP compatibility, three redundant internal batteries, and four redundant, hot swappable power fail backup disks.
Non-Volatile Backup Methods
The RAM used to give the RamSan-400 record-breaking performance would generally lose its data if power was lost. To ensure non-volatility, the RamSan-400 includes batteries and two distinct backup methods to its redundant internal RAID disks, configurable per LUN, to give the user the ultimate in versatility and reliability.
FIBRE CHANNEL CONNECTION
MANAGEMENT
LUN SUPPORT
DATA RETENTION
RELIABILITY AND AVAILABILITY
BACKUP PROCEDURES
Supports two backup modes that are configurable per system or per LUN:
BRONZE WARRANTY
Equipment purchased from Reactive Data LTD (Reactive) is warranted for 1 year from the date of shipment. The warranty includes return-to-factory service for equipment that does not meet its published specification during normal operation. Damage due to external causes including, but not limited to abuse, misuse, electrical power problems or any usage not in accordance with specifications and instructions automatically voids the warranty. REACTIVE ACCEPTS NO RESPONSIBILITY FOR ANY EXPENSES OR DAMAGES INCLUDING LOST REVENUE INCURRED DIRECTLY OR INDIRECTLY AS A RESULT OF DEFECTIVE TMS EQUIPMENT, OR FOR ANY EXPENSES INCURRED DIRECTLY OR INDIRECTLY WHILE THE EQUIPMENT IS BEING REPAIRED AT THE REACTIVE FACTORY.
Return to Factory
During the period that the equipment is covered by warranty, defective equipment can be returned to the factory for repair or replacement. The customer is responsible for shipping the equipment back to the factory, together with a detailed description of the nature of the problem and the tests used to determine the failure. Reactive will take all reasonable steps to repair or, at the discretion of Reactive, replace the faulty equipment within ten working days of receipt. The customer is responsible for shipping the repaired or replaced equipment back. In an emergency, special arrangements may be negotiated subject to the availability of Reactive resources and components.
Telephone and Software Support
Telephone support is available for a period of five years after purchase, during normal Reactive business hours. Firmware and software upgrades will be available at no cost.
Repairs/Returns
Prior to returning any product, Reactive must first authorise and issue a Return Material Authorization (RMA) number. Any item returned without an RMA number is subject to refusal. Freight collect or COD returns will be refused. To receive an RMA number, contact Reactive. When contacting Reactive Customer Service please have the Reactive part number, the serial number and a detailed description of the problem. All returned goods must be shipped freight prepaid in the original boxes and packing materials, with the Reactive RMA number prominently displayed on the outside of each shipping container. Once the RMA has been issued, the items must be returned to Reactive within thirty (30) days, or else the RMA will be cancelled.
SILVER WARRANTY - Advanced Parts Replacement
Reactive Data LTD Silver Warranty may be purchased which provides all of the features of the Bronze plan. In addition, for one to three years (customer option), Reactive will ship a new replacement part to the install site for delivery the next business day if, in the judgment of Reactive, an issue as described by the customer is the result of a defective part. Reactive must be notified by 2:00 p.m. GMT in order to guarantee next day shipping. The customer is responsible for shipping the defective part back to the factory no later than ten days after receipt of the replacement hardware. If Reactive has not received the defective hardware after this time, the customer will be charged the full price of the replacement hardware. The customer is responsible for shipping costs. Silver warranty option must be purchased at time of equipment purchase, and does not extend the basic warranty by default.
GOLD WARRANTY - On-site Repair - Business Hours
Reactive Data LTD Gold Warranty may be purchased which provides all of the features of the Silver and Bronze plans. Additionally, in the event of a hardware failure, customer should call a special 800 number for 24/7 technical support 365 days a year to receive technical assistance from Reactives technical support staff. Gold Warranty also provides, when necessary, on-site service at the customer location Monday through Friday between the customer location hours of 9:00 a.m. and 5:00 p.m. On-site service is only applicable to non-user replaceable components; on-site service does not cover software related issues. Customer must purchase a spares kit for items that will be maintained under the Gold Warranty.
PLATINUM WARRANTY - On-site Repair - 24/7
Reactive Data LTD Platinum Warranty may be purchased for the United States and most Western European countries* which includes all of the coverage in the Silver and Bronze plans plus the added protection of on-site four (4) hour response, when necessary, at the customer location seven (7) days a week. As with the Gold Warranty, customer is provided a special 800 number for 24/7 technical support 365 days a year. In the event of a failure, customer should call to receive immediate technical assistance from Reactives technical support line. On-site service is only applicable to non-user replaceable components; on-site service does not cover software related issues. Customer must purchase a spares kit for items that will be maintained under the Platinum Warranty.
* Please contact Reactive for details on coverage areas.
OUTSIDE OF WARRANTY
Faulty equipment may be returned to the factory for repair up to five years after purchase with appropriate RMA. The customer is responsible for shipping the equipment back to the factory, together with a detailed description of the nature of the problem and the tests used to determine the failure. Reactive will take all reasonable steps to repair or, at the discretion of Reactive, replace the faulty equipment within thirty working days of receipt. Customer will be charged current list prices for replacement components. The customer is responsible for shipping the repaired or replaced equipment back. In an emergency, special arrangements may be negotiated subject to the availability of Reactive resources and components. Subject to availability, Reactive field service personnel will perform troubleshooting of equipment.
